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1. Introduction: Welcome to Poltergear. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing or using our site, you agree to comply with and be bound by these terms.
2. Eligibility: You must be at least 18 years old to use this site and purchase products from us. By using this site, you represent that you meet this age requirement.
3. Orders: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time.
4. Pricing and Payment: Prices for products are subject to change without notice. Payment must be made in full at the time of purchase.
5. Shipping and Delivery: We will make every effort to deliver products within 21 days of order. However, we are not responsible for delays due to unforeseen circumstances. Shipping costs are calculated at checkout and may vary based on location and shipping method.
6. 14-Day Return Policy: You have the right to return any product within 14 days of receipt. To be eligible for a return, the item must be unused and in the same condition that you received it, with original packaging. Returns are at the buyer's expense. To initiate a return, please contact our customer service team for instructions.
7. 12-Month Limited Warranty: We offer a 12-month limited warranty on all products purchased from our store. This warranty covers manufacturing defects and faulty materials. If a defect arises during the warranty period, we will repair or replace the item at our discretion. The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications. To make a warranty claim, please contact our customer service team with proof of purchase and a description of the issue. Warranty returns are at the buyers expense.
8. Limitation of Liability: Our liability for any product sold is strictly limited to the purchase price of that product. We are not liable for any indirect, consequential, or incidental damages arising from the use or inability to use our products.
9. Changes to Terms and Conditions: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the site after any changes indicates your acceptance of the new terms.
10. Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of The United Kingdom. Any disputes arising from or relating to these terms will be resolved in the courts of The \United Kingdom.
11. Contact Information: If you have any questions about these Terms and Conditions, please contact us at:
Thank you for shopping with us at PolterGear. We appreciate your business!
At PolterGear , we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, our refund policy is designed to assist you in resolving any issues.
1. 14-Day Return Window: You have 14 days from the date of purchase to return any item for a refund. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
2. Return Process: To initiate a return, please follow these steps:
3. Return Shipping Costs: The cost of return shipping is the responsibility of the buyer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Inspection and Refund Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days.
5. Non-Refundable Items: Some types of goods are exempt from being returned, these will be clearly labelled within the listing of the product.
6. Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):
7. Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact our customer service team for further instructions.
8. Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again, then contact your bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at poltergear@gmail.com.
9. Contact Information: For questions related to refunds and returns, please contact us at: poltergear@gmail.com
Thank you for shopping with PolterGear. Your satisfaction is our priority, and we are here to assist you with any concerns you may have regarding your purchase.
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